Terms & Conditions

Substitution Policy

The pictures of floral arrangements represent the overall design and style. Appropriate substitutions of flowers and container vessels or colors may be made due to seasonal availability or inventory at the time of the order. There may not be an exact match with the picture image. However, the overall intent of the event or occasion will be conveyed for the selected arrangement.
Each of our creations is selected from the highest quality and best flowers available to provide meaningful customer satisfaction. For any substitutions made, you can be assured that the order will be the same or of greater value than the image shown.

Care

At Flowers on Bay Street, our goal is to make sure you are happy with each and every delivery.
Due to the perishable nature of our products, we understand that there are times when variable conditions such as weather, placement, air quality, watering, and general care may impact their freshness. Therefore, please contact us within 24 hours, if you are not completely satisfied with your purchase or delivery. Normally, fresh cut flowers will last anywhere from 3-5 days with proper care.

Delivery

Our direct delivery zones include funeral homes and cemeteries, all of Sarasota County. If the zip code is not listed on the order form, please contact us prior to placing the order, to verify if we deliver to the location.
‘Flowers on Bay Street’ open from 8 am to 5 pm Monday to Friday, 9 am to 2 pm on Saturday and closed on Sunday. To ensure the next day delivery, please place all the orders before 12 pm on the day before. For major holidays, please place the orders at least two days before the special day.

Refund Policy

We do not provide refunds, but we shall replace them with another arrangement, plant or store credit. Upon delivery we will take back the arrangement, which was not to your satisfaction. It will be used for improvement and training, so please do not discard.
If you have any questions, please reach out to our Customer Service team by email contact@flowersonbaystreet.com or phone at 941-445-5698. When contacting us, please provide the order number (located on the card), name, or recipient name.